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Customer Chat Services
Provide the best service to your customers by utilizing the latest chat software & messengers.
Chaport
Chaport is designed as a modern messenger to make your communication with customers as easy and enjoyable as chatting with friends.
Pricing
Free – US $29/per operator/mo
Custom pricing for Enterprise
Pros
Free plan includes unlimited chats & websites
Web, desktop & mobile apps for all plans
Collects visitors' emails automatically (from free plan and up)
Cons
Limited mobile app, not optimised for some iPhones
No option to include knowledgebase
At times the conditional logic fails to work
HubSpot Live Chat
HubSpot Live Chat is part of the Hubspot lead generation platform and allows you to enable a direct chat widget onto your website.
Pricing
Free
Pros
Free Live Chat Software Chat widget can match the look and feel of your brand
Targeted welcome messages for different web pages or segments of your audience
Cons
Setup of the chatbot features can complex at times and if not done correctly you can miss someone's reply
Understanding of how their workflows work is required as well as how the end-path of where the chat should go is set up
LiveChat
LiveChat is a complete customer service platform that delights your customers and fuels your sales.
Pricing
US $16/per agent/mo – US $50/per agent/mo if paid annually
Custom pricing for Enterprise
Pros
Multiple website support without additional charge
Tag-based reports with filter option per tag
Cons
Removal of the LiveChat branding only for Enterprise plan upon request
Olark
Olark’s live chat software and customer data tools help you learn from every online interaction.
Pricing
Starting $19/mo per seat
Custom pricing for Pro plan
Pros
Very simple and user-friendly interface for both the recipient and sender
Lots of apps for integration including Help Desk apps, Chat apps, CRM software
Live analytics
Cons
Unclear pricing model
Unable to post images or share files which can be frustrating
Podium
A comprehensive chat tool that enables you to generate leads, provide support, collect invoices and even ask for feedback.
Pricing
Custom
Pros
Multi-Location Transfers
Auto Responder
Easy to use
Talk to multiple employees at one time
Mass text reminder for clients
Cons
Attachments are not organized if customers wish to send photos, etc.
Pure Chat
A super fast and easy way to enable and integrate live chat onto your website.
Pricing
US $49/mo – US $99/mo
Pros
Unlimited Chats
Real-time analytics
Visitor Tracking
Cons
Removal of the Pure Chat Branding only in a Pro plan
Chat cannot be connected to more than one website in Pro plan
SMS Notifcations are limited to 100 in Growth (1,000 in Pro plan)
No free plans
Sendinblue
Sendinblue is an email marketing engine with live chat, text messaging, and landing pages included in one service. Sendinblue cuts through the noise and helps you wield both email and chat messaging to drive visitors towards becoming long-term customers.
Pricing
Free – US $65/mo
Custom pricing for Enterprise
Pros
Free Live Chat for the website in all plans
You can combine live chat with a wide variety of email marketing features
Customize the colors and add your business name and logo
Cons
At times the help button shows you different support options, which can be confusing (and frustrating!)
Social Intents
Social Intents engages website visitors, offers great customer service, and sells more directly from the tool your team uses already – Slack or MS Teams.
Pricing
US $39/mo – US $265/mo
14-Day free pro trial with all features
Pros
Integration with Slack and Microsoft Teams
Allows your team to chat with customers and website visitors directly within both of those software platforms
Cons
No Free plans
The built-in analytics are somewhat limited
Tawk.to
A chat tool that allows you to monitor and chat with visitors on your websites, mobile apps or from a free customizable page.
Pricing
Free Forever (You only pay if you would like to hire a Virtual Assistant or use an additional service)
Pros
Completely free (Tawk.to profits when you hire a VA assistant or other services)
Simple to set up
Monitor and track your team’s progress over time
Monitor website visitors in real-time
Mobile friendly – Android and iOS and options to answer chat from mobile device
Cons
Chat notifications can be inconsistent and, at times, no notifications at all
Trengo
Trengo is help desk software with live chat that increases team productivity and efficient customer communication by unifying all communication channels in one collaborative inbox.
Pricing
US $24.50/per agent/mo – US $91.50/per agent/mo
14-day free trial
Pros
Streamlines customer support inquiries into a unified inbox regardless of where they come from (Instagram, Facebook, WhatsApp, SMS, email, etc.)
Built-in, zero-touch, self-service help center functionality
Cons
Plans require a minimum of two users
Sometimes it is difficult to see the history of closed tickets which are opened again by a customer