Olark

Olark

4.5456 ratings byaverage rating is 4.5 out of 5, based on 456 votes, ratings by

Capterra

Overview

Olark’s live chat software and customer data tools help you learn from every online interaction.

Best for

Businesses of all sizes.

Features

  • Targeted Chat – automates decisions about how and when to interact with visitors

  • Engage customers with a proactive approach

  • Hide the chatbox on certain pages

  • Block specific visitors

Additional Features & Apps

  • Training for agents (Pro plan)

  • Access to API experts who can help you customize reporting and optimize the app (Pro plan)

Pricing

Starting $19/mo per seat
Custom pricing for Pro plan

Discounts

N/A

Pricing Plans

Lowest

0

user / month

Most Popular

19

user / month

Pros

  • Very simple and user-friendly interface for both the recipient and sender

  • Lots of apps for integration including Help Desk apps, Chat apps, CRM software

  • Live analytics

Cons

  • Unclear pricing model

  • Unable to post images or share files which can be frustrating