Trengo

Trengo

4.639 ratings byaverage rating is 4.6 out of 5, based on 39 votes, ratings by

G2

Overview

Trengo is help desk software with live chat that increases team productivity and efficient customer communication by unifying all communication channels in one collaborative inbox.

Best for

Businesses that have the need for chat with 2 or more users and are willing to pay

Features

  • Customize the chat (Change colors, add your own logo and activate the pre-chat form)

Additional Features & Apps

  • Add-ons WhatsApp, $55/mo for unlimited messages

  • Screen-sharing (co-browsing)

  • Co-browsing from US $32/mo via a partner

Pricing

US $24.50/per agent/mo – US $91.50/per agent/mo
14-day free trial

Discounts

For annual subscription

Pricing Plans

Lowest

24

user / month

Most Popular

54

user / month

Pros

  • Streamlines customer support inquiries into a unified inbox regardless of where they come from (Instagram, Facebook, WhatsApp, SMS, email, etc.)

  • Built-in, zero-touch, self-service help center functionality

Cons

  • Plans require a minimum of two users

  • Sometimes it is difficult to see the history of closed tickets which are opened again by a customer