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Overview
Trengo is help desk software with live chat that increases team productivity and efficient customer communication by unifying all communication channels in one collaborative inbox.
Best for
Businesses that have the need for chat with 2 or more users and are willing to pay
Features
Customize the chat (Change colors, add your own logo and activate the pre-chat form)
Additional Features & Apps
Add-ons WhatsApp, $55/mo for unlimited messages
Screen-sharing (co-browsing)
Co-browsing from US $32/mo via a partner
Pricing
US $24.50/per agent/mo – US $91.50/per agent/mo
14-day free trial
Discounts
For annual subscription
Pros
Streamlines customer support inquiries into a unified inbox regardless of where they come from (Instagram, Facebook, WhatsApp, SMS, email, etc.)
Built-in, zero-touch, self-service help center functionality
Cons
Plans require a minimum of two users
Sometimes it is difficult to see the history of closed tickets which are opened again by a customer